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Terms & conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of our vehicle recovery and accident recovery services, website, and mobile applications (collectively, the "Services"). By using our Services, you agree to these Terms in their entirety.
2. Definitions
- "Company," "we," "us," or "our" refers to VIKTORIYA HAD 3 LTD
- "Customer," "you," or "your" refers to any individual or entity using our Services
- "Vehicle" refers to any motorized transportation device for which we provide Services
- "Recovery Services" includes breakdown assistance, accident recovery, and related services
- "Customer," "you," or "your" refers to any individual or entity using our Services
- "Vehicle" refers to any motorized transportation device for which we provide Services
- "Recovery Services" includes breakdown assistance, accident recovery, and related services
3. Service Agreement
3.1 Service Availability
We provide vehicle recovery services 24 hours a day, 365 days a year, subject to reasonable constraints such as weather conditions, accessibility, and service demand. We reserve the right to refuse service where conditions make it unsafe or impossible to provide assistance.
We provide vehicle recovery services 24 hours a day, 365 days a year, subject to reasonable constraints such as weather conditions, accessibility, and service demand. We reserve the right to refuse service where conditions make it unsafe or impossible to provide assistance.
3.2 Response Times
While we strive to provide prompt service, response times are estimates only and may vary based on factors including but not limited to traffic conditions, weather, location, and service demand. We do not guarantee specific arrival times.
While we strive to provide prompt service, response times are estimates only and may vary based on factors including but not limited to traffic conditions, weather, location, and service demand. We do not guarantee specific arrival times.
3.3 Service Area
Our Services are available throughout Northampton County and surrounding areas. Additional charges may apply for services outside our primary coverage area.
Our Services are available throughout Northampton County and surrounding areas. Additional charges may apply for services outside our primary coverage area.
4. Customer Obligations
4.1 Accurate Information
You must provide accurate and complete information regarding:
- Your vehicle's location and condition
- Any circumstances that may affect service delivery
- Your contact information and vehicle details
- Any relevant insurance coverage
You must provide accurate and complete information regarding:
- Your vehicle's location and condition
- Any circumstances that may affect service delivery
- Your contact information and vehicle details
- Any relevant insurance coverage
4.2 Vehicle Access
You must ensure that your vehicle is accessible to our recovery vehicles and personnel. Additional charges may apply if specialized equipment is required due to vehicle location or condition.
You must ensure that your vehicle is accessible to our recovery vehicles and personnel. Additional charges may apply if specialized equipment is required due to vehicle location or condition.
4.3 Vehicle Contents
You are responsible for removing valuable personal belongings from your vehicle before recovery. We are not responsible for loss or damage to items left in the vehicle.
You are responsible for removing valuable personal belongings from your vehicle before recovery. We are not responsible for loss or damage to items left in the vehicle.
5. Pricing and Payment
5.1 Service Fees
- Standard service fees apply as per our current pricing schedule
- Additional charges may apply for specialized equipment, extended towing distances, or out-of-hours service
- We reserve the right to modify our pricing with reasonable notice
- Standard service fees apply as per our current pricing schedule
- Additional charges may apply for specialized equipment, extended towing distances, or out-of-hours service
- We reserve the right to modify our pricing with reasonable notice
5.2 Payment Terms
- Payment is required at the time of service unless alternative arrangements have been made
- We accept major credit cards, debit cards, and approved insurance coverage
- Late payment fees may apply to overdue accounts
- Payment is required at the time of service unless alternative arrangements have been made
- We accept major credit cards, debit cards, and approved insurance coverage
- Late payment fees may apply to overdue accounts
6. Insurance and Liability
6.1 Insurance Coverage
We maintain appropriate insurance coverage for our operations. However, this does not replace your need for appropriate vehicle insurance.
We maintain appropriate insurance coverage for our operations. However, this does not replace your need for appropriate vehicle insurance.
6.2 Limitation of Liability
Our liability is limited to direct damages caused by our gross negligence or willful misconduct. We are not liable for:
- Consequential or indirect damages
- Pre-existing vehicle damage or mechanical issues
- Delays caused by circumstances beyond our control
- Loss of personal belongings left in vehicles
Our liability is limited to direct damages caused by our gross negligence or willful misconduct. We are not liable for:
- Consequential or indirect damages
- Pre-existing vehicle damage or mechanical issues
- Delays caused by circumstances beyond our control
- Loss of personal belongings left in vehicles
7. Cancellation and Refunds
7.1 Service Cancellation
- You may cancel requested services before our arrival without charge
- Cancellation fees may apply once our vehicle has been dispatched
- We reserve the right to cancel service due to unsafe conditions or misrepresented information
- You may cancel requested services before our arrival without charge
- Cancellation fees may apply once our vehicle has been dispatched
- We reserve the right to cancel service due to unsafe conditions or misrepresented information
7.2 Refund Policy
Refund requests must be submitted in writing within 7 days of service delivery. Refunds are processed at our discretion based on service delivery circumstances.
Refund requests must be submitted in writing within 7 days of service delivery. Refunds are processed at our discretion based on service delivery circumstances.
8. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our Services, you consent to our collection and processing of your personal data as described in our Privacy Policy.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services after changes constitutes acceptance of modified Terms.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of [jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].
11. Contact Information
For questions or concerns regarding these Terms, please contact us at:
VIKTORIYA HAD 3 LTD
Kettering, NN16 9JZ
40 Kipling Road
HADZHIYSKI, Asen Ivanov
Email: office@justrecovery24.co.uk
Phone: +44747 108 6745
Kettering, NN16 9JZ
40 Kipling Road
HADZHIYSKI, Asen Ivanov
Email: office@justrecovery24.co.uk
Phone: +44747 108 6745
12. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
13. Entire Agreement
These Terms constitute the entire agreement between you and [Company Name] regarding the use of our Services, superseding any prior agreements.
